Technical support that works
By purchasing this product you will extend your access to helpdesk.prestashow.pl and to updates of all modules on your account, for the time resulting from the selected option.
- For new customers we offer a 3-month plan which guarantees implementation and thorough check of the modules.
- For regular customers, who regularly use our support, we offer an optimal 12-month plan.
The purchased package will be added to the time remaining on your account.
HelpDesk - purchased modules support
- Help with the PrestaShow and PrestaShop modules
- Quick bug fixes that prevent the modules in your store from working
- HelpDeskFAQ - a knowledge base with answers to frequently asked questions
- Analysis and implementation of custom functionality
- 7 out of 10 requests are processed in less than 48 hours
Latest versions of our modules require PHP >= 7.1 and ionCube support.
- Access to the latest versions of all modules on your account.
- Access to information about updates and changelog in the module in your store.
- Secure 1-click upgrade to the latest version
- The module will make an automatic backup of its files before updating
- In case of problems you can restore the previous version of the module and open a ticket on HelpDesk
Partner with PrestaShow
- With access to HelpDesk you can request any programming, analytical, and store and server optimization work.
- Additional work is always priced upfront and implemented within an approved timeframe
- Support guarantees technical assistance 5 days a week: Mon-Fri, from 11 am to 8 pm.
- Demanding customers with high regularity of orders are welcome to use Premium Technical Support - ask on HelpDesk.